How long does it take to receive my order?
It takes approximately 3-5 business days to process and print your order before it is shipped out to you. Shipping time depends on the shipping method selected. You can view estimated shipping times on our Shipping
How can I preview my project before I order it?
Click on the Home
tab on the Mixbook site and locate your project. Click on the title of a project and you will be directed to the Preview page. This will show you a representation of how your project will print.
How can I proofread my project before I order it?
Click on the Home
tab on the Mixbook site and locate your project. Click on a title of a project and you will be directed to the Preview page. Scroll down to the lower portion of this page to view all the text in the project.
How do I check the status of my order?
Track your order on your Account
page. Scroll down to "My Orders" and click on any order number. You will be able to view the order's status and tracking information, if a trackable shipping method was selected.
How do I know that my order went through?
Each time an order goes through, we send an order confirmation email to the email address that you registered with Mixbook.
I purchased multiple items, will I receive one large shipment?
Deliveries may be split into more than one shipment depending on the items in your order. Please note that different product types (books, cards, calendars) from one order will print and ship separately.
What happens after I place my order?
After an order is placed, your projects are generated for processing and printing. You have 2 hours from the time the order was placed to make any last minute changes. After 2 hours, your order will be sent to print. Once an order goes to print, no additional changes can be made and the order cannot be cancelled.
Can I cancel my order after I have placed it?
If your order has not been sent to print, you may cancel your order for a full refund. To do so, please visit your Account
page, scroll down, and click on the order number. If the order has not been sent to print, you can cancel it here. However, if your book has been sent to print, we cannot cancel or refund any portion of your payment due to the custom nature of our products.
Can I make edits to the items I already ordered?
We highly recommend proofreading your order very carefully before submitting it. Once you place an order, you have 2 hours to make edits to any items ordered. After 2 hours have passed, any changes made during that period will automatically be incorporated into your order. To view how much time is left to make edits, view your order details on your Account
I forgot to apply my coupon code, how can I redeem it?
We are unable to apply coupon codes retroactively after orders have been placed and processed. Please be careful to apply any coupons before placing your order.
Can I use more than one coupon code in my order?
Our system is not able to accept more than one discount code or coupon code per order.
Do you offer a discount on volume orders?
Yes, we do offer a discount on volume orders. To find out more information, visit our Volume Discounts
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Where can I see previous orders I've placed?
Go to your Account
page and scroll down. You can see a complete history of all your orders with us.
Got more questions or exciting feature requests?
and we'll get back to you in a few hours.