Mixbook | Help & Support: Scrapblog Related

Scrapblog Related

What is happening with Scrapblog?

We are extremely pleased to announce that as of January 18, 2011, Scrapblog has been acquired by Mixbook. By bringing the two companies together, we hope to provide you with an even better digital scrapbooking experience with access to new features, new print products, and more advanced technology.

What will happen to the photos I have uploaded to Scrapblog?

Our team will be transferring the photos you have uploaded to Scrapblog over to Mixbook.

Do I have to register a new account on Mixbook?

If you do not currently have an account through Mixbook, we will e-mail you directions to join Mixbook with your existing Scrapblog login once the transition is complete. You will then have access to the photos you uploaded to Scrapblog, so you can continue making and sharing unique digital scrapbooks, cards and calendars. Please know that during this transition, we will use your unique e-mail address to identify your account.

What if I already have an account on Mixbook?

If you already have an account on Mixbook, we will add a project to your account which will contain all the photos you uploaded to Scrapblog. This new project will appear once the transition is complete in February. Please know that during this transition, we will use your unique e-mail address to identify your account.

Can I export my existing Scrapblogs?

During this transition, you will be able to order high-quality Print at Home .jpgs of your Scrapblogs for free. To order .jpgs, please open the Scrapblog builder, click on the "Order a Print" dropdown in the upper right hand corner, then select Print at Home. Then you can click on Scrapblog pages to export - we will send you a .zip file with your design .jpgs within 24 hours. Please know that your files will only be accessible through 2/28/2011.

Can I still order a printed book, calendar or card from Scrapblog?

You can order an existing Scrapblog through 1/31/11. After this date, ordering on Scrapblog will be disabled.

Can I still start a new Scrapblog?

You can make new Scrapblogs through 1/31/11.

What will happen starting on February 1, 2011?

Starting on 2/1/2011, you will not be able to start a new Scrapblog and ordering will no longer be available. You can still export a print quality .jpg of your existing Scrapblogs until 2/28/2011. Original Scrapblog stickers and backgrounds will be added to Mixbook, where you can continue to build and share your own custom photo books, cards and calendars. All original design content previously available through Scrapblog will be free to use through Mixbook.

Will Customer Support be available?

Yes, we will continue to provide customer support to all Scrapblog customers through this transition. Our goal is to respond within 1 business day to all inquiries. Please e-mail feedback@scrapblog.com.

I still have existing credit on Scrapblog - what will happen to this credit?

Once the transition is complete, your existing Scrapblog credit will be converted automatically to Mixbook credit. As all original stickers and backgrounds are free to use through Mixbook, your converted credit will apply toward the purchase of printed products on Mixbook.

What has happened to the Scrapblog Stores?

Unfortunately, we are no longer able to offer licensed content for purchase.

What about licensed stickers and theme pages I have already purchased through Scrapblog?

Unfortunately, licensed stickers and theme pages will not be transferred to Mixbook. If you do have any Scrapblogs with purchased stickers and theme pages, you can still export a print quality .jpg of the Scrapblog to keep. To order .jpgs, please launch the Scrapblog builder, click on the "Order a Print" dropdown in the upper right hand corner, then select Print at Home. Then you can click on Scrapblog pages to export - we will send you a .zip file with your design .jpgs within 24 hours. Please know that your files will only be accessible through 2/28/2011.

Got more questions or exciting feature requests? Contact Support and we'll get back to you in a few hours.

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Help & Support: Scrapblog Related