S: ATLAS OIL COMPANY'S CORE VALUES
FC: CORE VALUES
1: CORE VALUES | In 1985, Atlas Oil Company was born with the vision of Sam Simon. Inspired to be the best, Sam instilled Atlas Oil's first core value in 1986 which is Passion- the desire to be great and love the job you do. In 1987, Grow or Go and Pride and Image were added as core values. Customer Focus, Solution Driven and Do the Right Thing soon followed to become the six core values that are the life blood of Atlas Oil Company. "I haven't created anything. My only patent is our core values. Our core values are our foundation." -Sam Simon Chairman/CEO of Atlas Oil Company
3: Have passion and love what you do. Want to win, hate to lose. Go after what you want. | PASSION
4: GROW OR GO
5: Be better than yesterday. Have the hunger for knowledge. Develop your knowledge on the business, your job, and the future. Be prepared to grow with the company.
6: PRIDE & IMAGE
7: PRIDE & IMAGE | Wear your brand proudly. Take pride in your first impression. Come prepared.
8: CUSTOMER FOCUS
9: You may not have the answers, but care enough to find it. Everyone is our customer.
10: SOLUTION DRIVEN | We will all have problems, use your team to find the solution. Get it done. Learn from issues you solve.
11: SOLUTION | D R I V E N
12: DO THE RIGHT THING
13: Don't ignore the change that is needed. Take initiative. Don't place blame. Take responsibility. Get the help you need. Be detail oriented. | DO THE RIGHT THING
14: Customer Focus is one of Atlas’ 6 Core Values. As such, this document is designed to outline what being Customer Focused means at Atlas Oil for both internal and external customers. | We will: 1. BE SAFE: Above all else, we expect every Team Member to put safety first. Safety Takes Every Person. 2. APOLOGIZE AND EMPATHIZE: Customers don't want excuses. They just want us to listen, apologize sincerely, and make it right. 3. DOCUMENT: All customer contact is to be logged in CRM under Service Requests or Activities and must be updated daily. Always include all 5 “W”s. (Who, What, Where, When, Why) when documenting an issue, and once you do your research, you should then make a recommendation for the “H”. How did you make it right? 4. PRIORITIZE: Issues that arise from past business will always be prioritized over today's tasks. If you need help prioritizing or are under time constraints, always escalate to your Team Lead so that they can help.
15: 5. PRIDE AND IMAGE: Whenever possible, pick up the phone rather than send an email. Answer the phone professionally. Use proper eMail Etiquette (see Atlas Oil Communication Guidelines) Use Atlas Oil Out-of-Office Notification for voicemail and email per Atlas Oil's Phone & Email Scripts. Forward desk phones to best team member to assist when you are not available when possible. Answer all phone calls and emails within 24 hours of an absence Abide by Atlas Oil's Respect Policy for all internal and external communication 6. FOLLOW UP: Track all service requests that you open to make sure that they are being followed up on and documented properly. Follow up with customers at least once every 24 hours until the issue is resolved.