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S: BRAD McLACHLAN Your building experience, in your words

FC: Your building experience , in your words | WWW.BRADMCLACHLAN.COM.AU

2: Dear Brad,

3: Robert & Stella's Experience | "

4: Dear Brad, I must add that this is our 5th house we have built (1st with Brad McLachlan) & therefore have experience dealing with builders & tradesmen. I would also add that this building process has been the least stressful than any other of our houses we have built.From the very first time we met Jonathon Broadbent (sales rep) where we sat with him briefly & penciled a very rough drawing of our house. Then almost 12mths later we met again & he was able to produce, from his office our original drawing which was impressive (the care factor). Originally we has 3 builders in mind but choice was made much easier when we visited display homes of the builders & found Brad McLachlan display homes far superior in finishing than the other 2. The most crucial thing we believe in is that when a problem arises ( & invariably there will be problems) how will the problem be dealt with & what solution is provided to best suit the owner & builder? Brad McLachlan dealt with out problems in an extremely efficient manner. I was pleasantly surprised to even receive a call from Brad, when we had initial issues & he even met me on site on 2 separate occasions. But with any house the end product is only as good as the subcontractors & further to that of the site director & we cant speak more highly of Dave McKittrick. We met Dave onsite prior to works being started & he explained everything to us. The most important being that we will have the opportunity to meet all subcontractors onsite prior to any works being conducted & to ensure all went smoothly. This, we believe was crucial to everything going as planned & that there were "no surprises". Naturally there were a few issues along the way,as there are always in building a house, but Dave was able to deal with these quickly and efficiently. It is important to note that all subcontractors & we do mean all, were easy to deal with, experts in their fields & what we believe is very important was there willingness to deal directly with the clients if need be (with Dave's involvement of course). In all we are extremely delighted with our Brad Mclachlan home & have had many positive comments from my family & friends of our house. When asked is we would recommend Brad McLachlan the answer is a resounding yes. Philip & Loretta

5: Philip & Loretta's Experience | "When asked is we would recommend Brad McLachlan, the answer is a resounding YES ! "

6: Dear Brad, Jonathan, Dave, Nyree Angela and team. A big thank you for building our house at Edington Drive Cooroibah. Your flexibility with design to build our dream house in a reasonable time made the process painless. Jonathan was very patient and nothing too much trouble to ensure we achieved the design we were looking for in a house. Dave ensured the process of building the house always ran smoothly and ensured no major issues developed. Our carpenter Scott and his apprentices are something to behold. Their precision and teamwork ran like clockwork. Nyree from the office always there to help and nothing too much trouble. We would recommend your company to anyone wishing to build a home because of your attention to detail, excellent service and professionalism shown on our project. We are exceptionally happy and pleased with our new home. Its very practical in the design for our lifestyle and also has appeal which has attracted many favourable comments Regards Greg & Di

7: Greg & Di's Experience | "We would recommend your company to anyone wishing to build a home because of your attention to detail, excellent service and professionalism"

8: Dear Brad, Over our life span we have built four homes, three by building companies & one by a builder who designed his own styles of homes & worked for himself. This was an exciting time for us as we had a personal input to our requirements & the construction time was on schedule. The home that Brad McLachlan's constructed for us gave us the same experience with the help of the salesman Terry Young. He understood what we were looking for & he was able to incorporate special features to our home to accommodate some of our existing furniture which would make those pieces stand out. Before construction began & while waiting for the developer to finalize our stage in the estate, one thing that really stood out was the personal touch from Brad's office our Customer Service person Nyree McFadzen. Keeping us up to date on the progress of the developer, all variations to our design , paint colors, tile selections, cabinets & the positioning / design of the water tank to accommodate our needs. When we went to uptiles at Strathpine to choose the floor tiles their representative Helen Luxford really understood how to read the plans & what our needs were. Format Kitchens for our cabinets & vanities were able to give us exactly what we were looking for with some minor variations which Brad's office handled quite openly. Brad McLachlan's is deals with very professional companies making these selections easier & less stressful. When Construction was was ready to begin we were given a program on the stage of the construction, estimated time frame for completion & an introduction to their site supervisor Dave McKittrick with whom we would be able to discuss any questions we may have during the construction process. As the construction progressed & it came time to talk directly with the trades, Dave would arrange with us a time to meet these people so as they understood just what our expectations were. Before the completion Dave contacted us to walk through the final project to make sure everything was at the standards Brad McLachlan's set & any variations were complete. The time pasted quite quickly & before we knew it was time to be moving into our new home, just days before Christmas. After the Brad McLachlans's Christmas break Dave called around to check that all is well & how we are settling in . We had found a few minor items over the Christmas break which Dave got right into & fixed immediately. The Building process was a little different this time as we were 85km away & not just around the corner, Brad McLachlan's made this project ever so easy for us. David & Julleen

9: David & Julleen's Experience | "Brad McLachlan's made this project ever so easy for us"

10: Dear Brad, I have been meaning to write to you for sometime now & am happy I am finally sitting down to write it.We built a home earlier this year with Brad McLachlan's & couldn't be happier. We spent a lot of time researching builders before we embarked on building our dream home as this wasn't the first time we had build a house. Previous experience dealing with builders had left us a little apprehensive about building again however the professionalism conducted on behalf of you, your staff & the quality of workmanship was second to none. I can honestly say it was a pleasurable experience. The couple of minor issues that arose during building were addresses & rectified very promptly. I have had on a couple of occasions had the opportunity to recommend your company to others & i did so with absolutely no hesitation or reservations. I would like to make a special mention to Mark Thompson & Bradly Forsyth. Mark who spent numerous hours with us finalising our design & Bradly who delivered our home on time. I'm not sure many people can honestly say that building their dream home was stress free & ran to schedule. I think it is an absolute Credit to your company & would like to take the opportunity to thank you. Mark & Allana

11: Mark & Allana's Experience | "I'm not sure many people can honestly say that building their dream home was e free & ran to schedule".

13: Sonali & David's Experience | "Your advise & support have been invaluable to us & partly the reason we came back again for a third time."

14: Dear Brad, We have recently moved into our "Dream House" which is perfect, thanks to you & your professional team. Great attention was taken to detail & design, the house was completed in time as promised. Any questions or concerns were promptly attended to & resolved by excellent customer service. We highly recommend your company to anyone looking to build a unique high quality home. Cindy & Bob

15: Cindy & Bob's Experience | "Great attention was taken to detail & design"

16: To Nyree and the Team at Brad McLachlan, We are so happy with our new home and we wanted to congratulate you on your excellent customer service throughout the building of it. This was our first time we have ever built a house (although we have lived in many) and initially we were apprehensive but your team at Brad Mclachlan's helped us through every step, now we wonder why we never did it sooner. We have bought many houses over the years and everyone we have compromised on an area with the idea to get to it when we were settled in, but we never did we just adapted to that house.But building a house from scratch enabled us to put in all the features we wanted from the start so it works perfectly for us. From our first contact with Terry in sales who helped us visualise our home and use an amalgamation of designs to suit exactly what we wanted. Dave the foreman who answered all our "stupid questions" with much patience and understanding, to the support team in the office who also answered questions we had quickly and with ease. We would like to say a big THANK YOU and if we ever did it again or recommended a builder to anyone else it would only ever be Brad McLachlan. Thank you Anthony, Chris & family

17: Anthony & Chris's Experience | "We are so happy with our new home and we wanted to congratulate you on your excellent customer service throughout the building of it."

18: Dear "Team Brad" I needed to write an email of Thanks!... for my beautiful "Elandra on Dandelion" I started to shop around with other builders before committing myself. I had interest in Ausbuild home, but i truly loved the Elandra design & wanted my house to be exactly like 19 Ginger Crescent. Glenn contacted me & introduced Mark Thompson who helped me finally sign a contract (on my birthday) October 25th 2010.The process went well with Mark, adding many variations, upgrades & flipping the rear aspect of the house to suite my block, It was an uncomplicated process. When the Xmas break & Industry shut down was over, we were ready ti get things started. I asked Mark to suggest a "Female Friendly" construction supervisor, one that could put up with my endless questions & ignorance about the process. He mentioned a perfect man... John Whitchurch. How lucky was i to have a such a fantastic supervisor allocated to building my house!! from day one, i felt we were going to work well together & we did. John was faced with a few panicky moments & stressed out phone calls from me, but he took them calmly & said relax, everything will be fine...and they always were. The slab went down March 10th & it was full steam ahead, Things happened so fast it was amazing to watch. It was also hard to keep up with photographing all the developments, so exciting! A 9 week build, truly fantastic, Thank you. We all know about the dramas we had with Mortgage Ezy, how difficult it was for them to start the payments & how impossible it was to get that Final payment. BUT... the experience i had with McLachlan Special Projects was FANTASTIC! The tradesmen i met were.. Sam, Andrew, Big Al, Gratton and the Brick layer were all approachable & did an amazing job! The administration team (who I dealt with) Sophie & Angela were an absolute delight! What amazing, efficient & funny, funny girls they are.Sophie's hilarious emails always made me chuckle! She rescued me with Zente Kitchen drama, sorted in one day!! And Angela, hear that tigress roar, her full blazing colors came out a week or so ago when dealing with Mortgage Ezy...OMG... watch out everyone, no messing around with that woman! Both girls moved mountains for me, when needed, they excel at their jobs Brad! I need you to know how very happy I am, my visions have come to life & I'm actually now living it!! Thank you, thank you, thank you everybody, 100% satisfied customer here. My rating for you guys is 5 star, 10 out of 10! I will be recommending your company to anyone who will listen. Tracy

19: Tracy' s Experience | "Thank you, thank you, thank you everybody, 100% satisfied customer here"

20: Dear Brad & team, We would like to take this opportunity to thank you & your team for a wonderful job building our home at North lakes. Ed & i took considerable time trying to find the right builder that not only the "know how" but also the quality of workmanship. You are the type of builder who took the time to actually work in with our thoughts on what our dream home would become. We were able to ring you at anytime to discuss any matters that concerned us about our home, but also your staff & subcontractors would follow up on every little detail. Not once did you pass us on to someone else, everything was discussed & settled at that time. We can honestly say that we have built before & not received the kind of service or satisfaction from our last builder. We would not hesitate to recommend your business to anyone that was interested in building a home in the near future. Building with you has been a pleasure & not a headache like many people we have spoken to with other companies. Once again to you & your team our heartfelt thanks for making our dream home come true. Kind Regards Josette & Ed

21: Josette & Ed's Experience | "We can honestly say that we have built before & not received the kind of service or satisfaction from our last builder"

22: Dear Brad McLachlan, I would like to give positive feedback on your building design & contract processes & on the people who have been involved with us to date. Helen & I mad the decision to build the house with quite a bit of trepidation.We have modified houses extensively in the past but always incremental steps so our expectations & 'risks' were readily manageable. We have found all your representatives to be very approachable, professional, available & forth right this has made our involvement pleasurable. The design with Terry was flexible & it was clear what was occurring & what both your & our expectations were.The outcome we were seeking was improved by Terry's involvement. Sophie has been very helpful, professional & patient while we finalized our variations. The little contact we had with Felicia was also a good experience. I have had an initial meet & greet with Dave McKittrick which also gave me confidence in the construction stages ahead. He is obviously well respected since in talking with various pool, landscaping, lighting contractors comments regarding Dave have always been related to a quality product, fairness & straight shooting; we can't ask for much more than that. We look forward to the ongoing construction stage with you. Regards Bob & Helen

23: Bob & Helen's Experience | "I would like to give positive feedback on your building design & contract processes"

24: Dear Brad, I would like to share with you what a fantastic experience I have had with building my first home. I have heard that building a house is the most stressful thing you could possibly experience in a lifetime & i have heard s many 'terror' stories which could nearly turn anyone off building a home. I am glad to say that i cannot relate to either of these statements. I would like to pass on my thanks to your building supervisor Geoff Shultz. Without Geoff my experience of building my first home would not have been as exciting, rewarding & stress free. I have mentioned to Geoff a couple of times that he is worth hundreds of thousands of dollars because i have not seen anyone display his multi-tasking talents, whilst picking up calls on his mobile every minute. When I have phoned Geoff with a question he has always picked up my call, he is always contactable & approachable. I have had no experience in the building industry, which did concern me prior to building, but again this concern was quickly dismissed. I work in the Finance Industry & come into contact with a number of people who are looking for a good builder. I have already been singing your praises & i have no issues with recommending Brad McLachlan Builders. I hope i can build another house in the near future with Brad McLachlans. Regards Angie

25: Angie's Experience | "I hope i can build another house in the near future with Brad McLachlans."

26: Dear Brad, We chose Brad McLachlan to build our house because we wanted a builder that would build a house to our plans without additional costs that some builders add on. Having built several houses before we knew what we wanted & Brad McLachlan were able to produce a building estimate to our requirements incorporation all our ideas & with in our budget. The sales people we met were not pushy but very helpful, attentive & knowledgeable. Also the Display homes are near standard, not loaded with extreme deco that looks great but costs extra $$$$. The Building process moved smoothly right from the salesman, office staff, building supervisor & the senior supervisor. We had a good rapport with both building supervisors. Brad himself supervised the site cut, he likes to get the cut done early not like some builders that cut one day & pour slab a few days later. Communications were good from day 1 until our house was built 3 mths later - on time & on budget. We are happy with Brad McLachlan & the house they have built for us. We recommend anyone to see Brad McLachlan before signing any contract with other builders. Kind Regards John & Hayati

27: John & Hayati's Experience | "We chose Brad McLachlan to build our house because we wanted a builder that would build a house to our plans without additional costs that some builders add on"

28: Dear Brad McLachlan, I would like to pass on my thanks & appreciation for the excellent service we have received from your company & staff. The level of professionalism has been a constant throughout the whole project. Our initial contact with your Sales Consultant Jonathon Broadbent, established a level of service that was way above our expectations. Jonathon approached the project as if he was building his own home, at the same time respecting the fact that it was our home & our final decision. Jonathan allowed this process the be enjoyable, which we hoped for but didn't expect. To our construction team met it's timetable during a period of considerable rain which was once again appreciated.Jonathon remained in contact during this time even through it was beyond his responsibilities, but the level of comfort it provided by knowing Jonathon was around was immeasurable. The final test of your company's professionalism came 6mth after the construction. I contacted your office in relation to some minor issues (but were important to me) but the level of service provided be Jamie,David & Shane was the same as throughout the project. A true test of a company's professionalism is how they react when there is no money to be made, the speed & desire to assist me was way beyond my expectations. So congratulations for creating a team that provided a level of service that can exceed expectations. Regards David. | David's Experience

29: "Congratulations for creating a team that provided a level of service that can exceed expectations." | Sharon's Experience | To the Brad McLachlan Team I have been in my new home in Brightwater for nearly five months now and am enjoying every moment. With the help of the Brad McLachlan Team - from my first look at the display home here in Brightwater in December last year till moving in early July this year - I found the building experience a pleasure. I was guided through the selection process by wonderful people and any queries I had were always attended to as soon as possible. I was able to be involved in each step of the building process from 'slab down' to 'handover' - an interesting experience. What i thought would be a daunting process was made so much easier. Thank you for my new home. Sincerely Sharon.

30: Hi Brad, This is just a short note to thank you & your team for building us a great home. John Whitchurch was a great supervisor,He was always helpful,always contactable & efficient in organising the friendly trade teams. Your office staff were very helpful when we had to contact them, but more than all of this you built us a great house & we are grateful. If we build again we will certainly be contacting you. Kind Regards Chris & Beverley | John, We want to thank you for all you have done to make our home special & a place we will enjoy sharing with out family & friends well into the future. We have appreciated your courtesy & communication throughout the building process, along with your willingness to accommodate whatever we have asked. The entire process has been a pleasant one with the bonus of many laughs along the way. Please pass onto each of the tradesman our thanks for their friendliness & willingness to do whatever we have asked. We will have no hesitation in recommending Brad McLachlan Homes to anyone in the future. The Whittaker's

31: Dear Brad, We were very pleased to accept our new home in Nulu Street yesterday. Thank you so much for all the gifts Sophie presented to us with the keys, lovely surprise & much appreciated. Thank you also to your staff, contractors & all concerned in helping to make this experience as painless as possible. Best wishes Marianne & Jeff | Thank you, We feel very privileged to have had all you assisting us on this journey, our new home is lovely (of course finishing touches for us to do). Whilst we have had a few rough patches the entire team at McLachlans have been the utmost professional, friendly & work with. We look forward to building our next home with McLachlans & we can only hope that we have the same team working with us on that project. Warmest Regards to all Shellie & Kim

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