S: Museum Visits
FC: Museum of Contemporary Art Los Angeles & Museum of Latin American Art
1: Guest services employees are the first to greet visiting patrons before they enter the museum. They are the faces of the museum, equipped with an overarching knowledge about everything the museum has to offer. They are responsible for collecting admission fees, selling museum memberships and orienting visitors with general exhibit information and providing brochures and maps
2: Museum stores display the latest books, arts, jewelry, and various knick-knacks that represent and complement current exhibits. The store clerks maintain the overall appearance of the store; streamline day-to-day operations by performing sale transactions and stocking, labeling, and displaying merchandise.
3: ADMINISTRATION In a museum, there is plenty of action taking place behind the scenes. The Administrative and Staff Offices are home to employees in the areas of accounting, human resources, finance, education, marketing/development, communications, foundation/government relations and information systems.
5: Both the MOCA and MOLAA provide numerous security guards who not only patrol the museum to ensure a safe environment by maintaining order and providing assistance to staff and museum goers, they are equally responsible for operating security equipment throughout the museum. Security is also well trained in evacuations, thefts, fires, crowd control, fires or any emergency that may arise in a museum. In the Wallace Foundation report, museum patrons felt awkward or intimidated sharing space with security guards in traditional police uniforms. I experienced both. MOCA’s security dressed in casual but distinct uniforms compared to MOLAA where I observed both an officer and a casually dressed guard.
6: VOLUNTEERS Volunteers are passionate members of the museum who also service the community. In response, museums offer diverse opportunities for volunteers to get involved. Their time is spent educating the public through docent tours, sharing their talents in family oriented workshops and educational programs, and greeting museum guests.
7: DEVELOPMENT The development department is responsible for the museums external affairs. Corporate sponsorships along with foundation and government relation projects are the focus of the team. Public relations and Special Event Coordinators play development roles in a museum. Most of their time is spent securing sponsorships, garnering community support and working with the media to uphold the museum’s public image.
8: SPECIAL EVENTS The Special Events team promote and advertise the museum's versatile spaces to accommodate corporate events, wedding receptions, fundraisers, or business meetings. MOLAA has catered events in their screening room, structural gardens, and fully equipped conference rooms. They also work closely with a local restaurant to cater all their events.
9: EXHIBIT PLANNERS Exhibit Planners work closely with curators and conservationists. While curators are keepers of the museums collections and conservationists employ scientific techniques to maintain the collections’ integrity, Exhibit Planners focus on the design and construction of museum collections. They utilize design techniques to produce a visual pleasing and organized exhibit.