S: KDHCD Chaplain Services Kaweah Care 2010
BC: Special Thanks to the Executive Team of Kaweah Delta Health Care District for believing in Kaweah Care
FC: Kaweah Delta Health Care District | Chaplaincy Services Kaweah Care Profile
1: Dedication This compiliation is dedicated to the patients, families and staff served by the Chaplaincy Services 2010 | GO TEAM! | 2009
2: The Story of Kaweah Care Kaweah Care began as an idea in a round table meeting in July 2009 of leadership of Kaweah Delta Health Care District. By August the idea began to take shape as the premier way of moving a good organization to become a great health care organization serving Central California. Kaweah Delta Health Care District has long had a reputation for giving outstanding medical care to the community, but frankly, lacked the WOW factor that any health care organization desires in the 21st century. The group of Thinkers was made up of Directors, Managers and Coordinators across the organization and collectively they presented the idea of a grassroots, down in the trenches initiative that allowed the people to determine the direction and outcomes. By October the Thinkers determined the best way to communicate this initiative was to get all 3,400 employees of the District in one place hearing one message. The Fox Theater in Visalia was selected as the venue and in early December twelve identical premiers were offered and nearly 100% of the staff participated by attending at least one session. The Chief Executive Officer, Lindsay K. Mann explained the need for Kaweah Care - the fact that organizational there existed a staleness that was preventing Kaweah Delta from moving to become the premier organization we desire. One of the Thinkers, Kent Mishler, then explained the process of Kaweah Care - that it is a new direction and that it is grassroots. Mishler challenged each person to accept the idea that Kaweah Care is creating Personal, Professional, Compassionate Experiences for Every Person, Every Time.
3: On January 1, 2010 the work began, each department was given leadership through Kaweah Care Teams and given a set of nine criteria that the department needed to make part of their operations. The criteria was given - but not the how to. The How to was up to each department - and each department was to strive for one of three levels of certification - Gold, Silver or Bronze. With the departments released to meet their own criteria and goals - a new mindset began to emerge in the organization. Slowly at first and then gaining momentum people began to identify ways of creating great experiences for each other which has now created great experiences for the people we serve. Beginning in mid-May each department began to submit their personal application of Kaweah Care Certification. Nearly 100% of the organization has applied for the Gold certification status. This is the story of the Chaplaincy Services Department and their demonstration project that they are a Gold Certified Department. Is this the end of Kaweah Care? Not in the least, this demonstration is simply a mid-point report because Kaweah Care will carry on as we strive to continue and create new Personal, Professional, and Compassionate Experiences for Every Person, Every time. The Chaplaincy Services Team June 2010
4: The Chaplaincy Services Team | Rick Miller | Steve Mainord | Mark Wilson | Kent Mishler
5: Photo of all four chaplainsat Checkers
6: Our customers receive information that is easy to understand, timely and accurate. We customize our services to honor individual needs and preferences We coordinate our efforts to ensure our customers experience smooth hand offs between staff and departments. It is easy for our customers to access information they need. | Kaweah Care
7: Criteria | Family involvement is supported and encouraged. We create a first impression of welcome, comfort and healing. We focus on what comforts and centers others. We make a positive difference in our communities. Staff has opportunities to provide input into ways to enhance the work environment.
8: Communication is priority #1! | Documenting steps taken by Chaplains is important to ensure commuication takes place. | Chaplains have access to "real time" date
9: Criteria One: Our customers receive information that is easy to understand, timely and accurate | Communication is priority #1! | e | Chaplain Rick Miller notfies family that a priest will arrive at KAweah Delta soon
10: Criteria Two: We customize our services to honor individual needs and preferences. | Catholic patients are offered Holy Communion three times each week by volunteers.
11: We have contact information for over 300 clergy in Tulare County. | Patient Access staff enters Patient Religion information into the computer system to aid clergy identifying them.r
12: Criteria Three: We coordinate our efforts to ensure our customers experience smooth handoffs between staff and departments | KDHCD
13: Daily handoffs are efficient because of the Daily Chaplain Log | After hours calls are recorded so follow-up is efficeint and timely. | Contacts are recorded in the Electronic Record
14: Contacting a Chaplain sis as easy as dialing the Operator 24 hours a day 7 days a week. Signs is posted throughout the Medical Center and in Patient Access | KDHCD
15: Patient security is important and criminal background checks are provided by Human Resources prior to clergy receiving a badge. | Criteria Four: It is easy for our customers to access information that they need.
16: Criteria Five: Family involvement is supported and encouraged | * Contact information is given to patients. * Chaplains attend family conferences * Advance Directives are discussed with patients. * Participation in patient care rounds is routine practice for chaplains. * Spiritual literature is available. No One Dies Alone Service is through the chaplain Services
18: Criteria Six: We create a first impression of welcome, comfort and healing. | Chapels are available at all | Medical Center Chapel
19: South Campus Chapel | West Campus Chapel | Kaweah Delta Facilities
20: Criteria Seven: We focus on what comforts and centers others. | Major holy days are observed throughout the year. These inlcude Hannakuh, Christmas, Ash Wednesday, Easter. | Kaweah Care Every Person, Every time.
21: Communion is provided to Catholic patients Tuesday, Thursday and Sunday | Patients and staff often counsel with chaplains on a variety of issues.
22: Criteria Eight: Caring for the Community We make a positive difference in our communities. | Our chaplains are involved in the community including the Visalia Police Department, California Special Olympics, California Disaster Response Teams and Critical Incident Stress Management Teams
23: CISM is offered to the Trauma Team 24/7.
24: Criteria Nine: Staff has opportunites to provide input into ways to enhance the work environment. Staff is routinely acknowledged for their good work. | Compassion Fatigue, CISM teams are only a few of the ways chaplains help our staff.
25: Nurse and Hospital Week brings opportunity to support our staff | Take Ten @10 is only one way chaplains support and care for our staff. | CISM Team helps staff take care of themselves after traumatice events