FC: By Stephanie Malyn
2: Welcome to San Diego Museum of Man!
3: When visitors enter through the beautifully carved entrance to the museum, they are greeted by the museum's sales associates. Shawn, the Lead Sales Associate, and Amy, another Sales Associate are the first people visitors meet when they come through the door. Shawn and Amy are responsible for admissions and special exhibition ticket sales, as well as advertising and maintaining the museum store. Being on the front lines of visitor contact, Shawn and Amy's customer service set the tone for the rest of the visitors experience in the museum
4: Seth is the next person to greet the public on their way into the museum. As a security officer, Seth's main job is customer service. While walking the galleries ensuring the safety of objects and visitors, Seth has learns on the job about the exhibits and the museum and is eager to share what he has learned with visitors. | Glaser, J. R., & Zenetou, A. A. (1996). Museums: A place to work, planning museum careers (pp. 115). New York, NY: Routledge.
5: Visitors often run into Marc while exploring galleries and exhibits. Marc is the Director of Security and Facilities. He has a unique outlook on the role of security personnel in the Museum of Man. He considers their role in the museum as evolved from traditional security. By encouraging positive interactions with visitors, rather than standoffish monitoring, visitors are less likely to act out against traditional museum authority. The more comfortable and invited visitors feel in the space, the more respectful people tend to be. | Lila Wallace-Reader’s Digest Fund (2001). Investing in staff to improve visitor services. In Service to people: Challenges and rewards (pp.33-44). Retrieved from http://www.wallacefoundation.org/KnowledgeCenter/KnowledgeTopics/AreasOfContinuingInterest/Museums/Pages/ServicestoPeople.aspx
6: Maggie- Curator of Experiential Learning, Jessica- Program Coordinator, and Marc- Director of Security and Facilities
7: Maggie and Jessica are directly responsible for the visitor educational experience. As the Curator of Experiential Learning, Maggie develops trips, activities, and other student and family engagement tools to enhance the learning experience of museum visitors. Jessica, Museum of Man's Program Coordinator, uses SDMoM education materials to manage and train museum volunteers and teach tours and school groups. Jessica is responsible for ensuring that the museum has a knowledgeable and friendly floor presence of gallery guides and interns and that visitors receive the most valuable learning and engagement experience possible. | Schlatter, N. E. (2008). Museum careers: A practical guide for students and novices (pp. 80-81). Walnut Creek, CA: Left Coast Press.
8: Nicole is a very important person in the museum. She is a volunteer gallery guide. Museums depend, now more than ever, on volunteer participation in all aspects of the museum. As a gallery guide, Nicole interacts with museum visitors, acting a point of contact for information on a range of subjects. Nicole and other volunteers are handled by Public Programs and are educated on exhibit content and museum history. | Schlatter, N. E. (2008). Museum careers: A practical guide for students and novices (pp. 52-53). Walnut Creek, CA: Left Coast Press.
9: Mariel is an Experiential Learning intern. She works directly with Jessica shadowing and leading tours as well as developing new tours for children and family groups. Mariel prepares for her incoming school groups by setting up the hands on activity stations that help children connect with the material on a physical engagement level. The Experiential learning internship incorporates learning and development from both Experiential Learning and Public Programs departments.
11: Mellisa is a Visitor Services Associate. Currently she is stationed in the Museum of Man's special exhibition, Instruments of torture. Mellisa greets and checks tickets at the door and is also stationed inside the exhibit. The sensitive nature of this exhibit does not warrant visitor interaction, rather, museum staff are there to answer questions when approached and monitor the exhibit for security purposes. This exhibit is in a separate building from the main body of the museum and is intended for a mature audience requiring less staff and points of contact. Mellisa is also a good example of the importance of getting your foot in the door for museum careers. She began at the Museum of Man as an unpaid curatorial volunteer and was offered a paid position when one came available. | Glaser, J. R., & Zenetou, A. A. (1996). Museums: A place to work, planning museum careers (pp. 145-146). New York, NY: Routledge.
12: I met Rosa, the Project Archivist while attending a museum event; she checked my ID at the door. During the day she and May, the assistant archivist, work behind the scenes on a project funded by a Clire Grant with the Mellon Foundation. They are currently cataloging the museums extensive Southern California photo collection. While the majority of their work is done in the museum's collection, they also participate in events and programs, interacting with the public and donors. | Interview with Rebecka Buck. Retrieved from: http://www.sandboxstudios.org/clientfilemanager/JHU/601/interviews/RebeccaBuck.mp3
13: Karen is the Collections Manager for the Museum of Man. She is responsible for the care and organization of the museum's extensive collection. Part of her responsibilities are acting as a conservator, in this instance neutralizing mold and killing insects by freezing the delicate objects. Karen also participates in events with the public, including act as a gallery guide and crowd controller during busy free museum days.