FC: Naples Zoo at Caribbean Gardens | Photo Essay byLisa Marciano
1: Map of Zoo
2: Zoo Entrance/Lobby | Visitor/Guest Services
3: The first museum employees that visitors come in contact with are the employees at information/ticket desks in the museum lobby. These employees/volunteers "must be trained by the staff to meet, greet, and welcome a diverse public on behalf of the museum and respond to needs, questions and interests" (Glaser, 1996, p.145).
4: Gift Shop | Visitor Services | The gift shop manager oversees the buying and selling for this non-profit store. The store carries products that relate to the mission of the museum and its collection. There is a strong presence for wildlife conservation throughout their products.
5: Food | Beverage
6: Educator | An education director oversees the various educational programs for the visitors. At this museum there are special presentations throughout the day. The locations vary from the amphitheater, primate boat tour, camel tour, to site specific tours (tiger talk, alligator feeding). "Educators instigate, facilitate, and expand the museum's educational mission by creating and evaluating opportunities for informal learning" (Schlatter, 2008, p.80). | Education
7: Primate Boat Tour | Boat Captain
8: Education Cont. | Camel Tours
9: This staff photographer is seen taking photographs of visitors while feeding the giraffe. Staff photographers can also be in charge of taking photographs of the animals and or the facility for publication and marketing purposes. | Staff Photographer
10: I saw multiple facility management workers while at the zoo. The facility manager oversees these workers and the overall care of the property and animal's facilities. The actual care of the animals would fall under the animal's caretaker. | Facilities Management | Maintenance
11: The zoo hosts corporate parties, weddings, birthday parties, etc. The special events coordinator oversees the organization and coordination of these events. In the picture on the left we can see a marketing sign to promote the grounds. This is an example of multiple positions working together; the special events coordinator, the photographer, the marketing/public relations department and maybe a graphic artist. | Special | Events
12: These educational panels are a combined effort between the curator and exhibition designer. The curator would provide the specific in depth knowledge on a certain species of animal or for the picture on the right, the history of the zoo. Either the curator or the exhibition team would then produce the text and graphics. "Science and natural history curators can spend a fair amount of their time performing research off-site and publishing within their academic field" (Schlatter, 2008, p.58).
14: Just like the last slide, the exhibition designer and curator would work together to produce this display. We could also see the education department involved in this particular picture to the left by creating an interactive exhibit for children.
15: Exhibition Designer
16: Registrar | The registrar for a zoo may be a little different than in a normal museum. Here, the registrar would be in charge of keeping records of all the animals. They also would work with curator and exhibition designers on creating a clear and coherent list of the different animal species.
17: Volunteers | Docents and volunteers are essential to a museum's livelihood. | Docent | Volunteer
18: Animal Trainer
19: References: Glaser, J. R., & Zenetou, A. A. (1996) Museums: A place to work, planning museum careers. New York, NY: Routledge. Schlatter, N. E. (2008). Museum careers: A practical guide for students and novices. Walnut Creek, CA: Leftcoast Press.