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Managing Consumer Problems

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FC: 3.3 Managing Consumer Problems

1: Objectives: Students will be able to identify potential problems with health care products and services. Students will be able to explain methods for addressing critical health issues that result from fraud.

2: PA STARTDARS 10.2.9.C--> Analyze media health and safety messages and describe their impact on personal health and safety. 10.2.12.C--> Compare and contrast the positive and negative effects of the media on adult personal health and safety

3: Essential Question Do you understand the validity of health information, products, and services. Vocabulary *Fraud *Health Fraud *Malpractice *Consumer Advocates

4: Problems With Products Have you purchased a product that is defective and doesn't work? What did you do?

5: We would like for every product to be perfect, but that is not always the case. Some products are defective and it is important to have a solid understanding of the return policy. Some products can be returned to the store with an original receipt while others need to be sent to the manufacture.

6: It might also be a good idea to have a friend try and use the product to make sure it was being used correctly. If it is truly defective then you need to decide whether you want your money back or if you would like a replacement. If the product was shipped to you then it is important to return the item to the manufacture in its original packaging.

7: Health Fraud

8: Fraud is deliberate deceit or trickery by a company or manufacturer. By understanding controversy regarding health information, products, and services you can reduce your risk of being a victim of fraud.

9: Health fraud is similar to fraud, but it is also known as quackery. Health fraud is the sale of worthless products or services that claim to prevent diseases or cure other health problems. Possible signs of health fraud: -Secret Formula -Miracle Cure -Overnight Results -All Natural -Hurry, this will expire soon

10: Fraudulent Products There are 2 products that are very prone to Health Fraud, Weight-loss products and Anti-aging products. Question? Why do you think these two products are susceptible to health fraud?

11: Answer Americans would love to lose weight overnight as well as have flawless skin, but with having an understanding that losing weight can only be achieved with healthy eating habits and regular activity. Anti-aging products usually will work temporarily, but do not provide permanent results.

12: Fraudulent Treatment: Some clinics that offer health services will say that they specialize in "miracles". These miracles cures can be dangerous to ones health as well as provide unusual treatments for their cures. It is also important to have a good relationship with your health care provider as well as trusting.

13: Health care professionals can sometimes be negligent and be guilty of malpractice, which is a failure to meet accepted standards. At times it may be in your best interest to get a 2nd opinion from another health care professional regarding a major health concern of yours.


15: If you try to resolve a problem with a product that you are dissatisfied with, seek help from...

16: Business Organizations-BBB: Deals with complaints against local businesses and addresses the issue with the business in efforts to resolve. Consumer Advocates: Consumers Unit: Groups or people whose sole purpose is to expose fraud, teach consumers about their rights and responsibilities, be advocates, and some will even test products to inform the public before they make a purchase.

17: Local, state, and federal government agency: Inform that consumers rights are protected, but it is the consumers responsibility to understand the role that the government plays in regulating advertising claims related to health.

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  • By: Jenna H.
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  • Title: Managing Consumer Problems
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  • Published: over 8 years ago