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S: K e i t h P a t t e r s o n

BC: Live Well Laugh Often Love Much | Teresa

FC: Keith Patterson | KUB Storm Restoration June 2011

1: KUB extends its sincere appreciation to its customers for their kind support of its restoration crews

2: KUB History of Largest Customer Storm Outages

3: 1. 127,000+ .......... June 21, 2011 2. 75,000+ .......... April 25-27, 2011 3. 40,000+ .......... March of 1993 (Blizzard)

4: Dedicated Linemen "KUB workers, thank you for your relentless hours of service to help others when you and your families need help as well. Your dedication and knowledge to do what you do is awesome. I truly appreciate your abilities and to do them in all forms of weather always there for all of us..." 6/21 (9:00p) 127,000 customers without power 6/22 (7:48a) 76,000 customers without power 6/22 (11:51a) 72,000 customers without power 6/22 (2:05p) 65,000 customers without power 6/22 (4:50p) 60,000 customers without power 6/23 (8:01a) 33,000 customers without power 6/23 (1:44p) 31,000 customers without power 6/23 (4:49p) 25,000 customers without power 6/24 (12:01p) 29,000 customers without power 6/24 (4:48p) 24,000 customers without power 6/25 (9:15a) 12,000 customers without power 6/25 (11:04p) 7,600 customers without power 6/26 (7:21a) 5,700 customers without power 6/26 (6:09p) 4,000 customers without power 6/26 (11:13p) 2,655 customers without power 6/27 (7:16a) 1,400 customers without power 6/28 (8:02a) 302 customers without power 6/28 (1:13p) 260 customers without power 6/28 (4:51p) 128 customers without power | "They work 16-hour shifts. They're off for eight hours, but in reality that translates to about four to five hours sleep." - John Williams

5: The Lineman's Prayer Almighty God, creator of the earth, wind, and rain, protect us as we journey through the morning mist, the noontime sun, and the evening shadows. Help us to always remember that the most powerful energy can light the sky and run across wires that only time and experience can guide us to touch. Teach us to trust in Your divine intervention but prepare us for unnatural clashes that neither God nor man can control. Lead us into the darkest storm and deliver us to serve those who depend on our skills. Thank you, O God, for every blessing and may You give us strength to reach for the stars.

6: Utility crews were still working overtime Monday to get power restored to customers six days after storms left tens of thousands of people in the dark. Knoxville Utilities Board officials say this is a record breaker for the number of homes affected, the number of crews working towards restoration, and equipment used. It could also be a multi-million dollar, budget-busting job. KUB crews are now focusing on smaller jobs that are just as time consuming as larger ones. John Williams is the manager of overhead construction for KUB. He explained how unusual, and big this storm cleanup has been. "Every job you go to there's multiple trees, wires twisted. The crew I went to yesterday, they're having to climb on a back lot line area. In that area we've had to hold off and actually have a tree crew come in and just cut our way to the jobs, because we can't even access them to begin with. It's just been remarkable the devastation," Williams said. KUB is expected to pay out record overtime, but the cost isn't just monetary. "These crews have been working since Tuesday," said Williams. "They work multiple shifts. They work 16-hour shifts. They're off for eight hours, but in reality that translates to about four to five hours sleep." | Multi-million dollar cleanup costs | Jun 27, 2011 5:32 PM (WATE-TV) | Part One

7: The utility also has hundreds of employees working outside their normal jobs, and not just those restoring power. Anyone trained in customer service was put to work on the phones. At the height of the power outage, KUB's Customer Information Center was staffed with nearly 60 operators. The automated phone system was also taking calls, 45,00 the first day, and more than 20,000 in less than an hour. It will take some time to tally the total costs, but April's storms racked up more than $2 million in restoration costs, and this one has far exceeded it in equipment costs alone. "We've had thousands of fuses that we've had to replace, 107 poles, 322 cross arms, and a lot of wire has been issued out," explained KUB media analyst Jason Meridieth. The big question on everyone's mind is when the multi-million dollar bill comes in, will KUB customers have to pay up? "It's too early to tell," Meridieth said. At the height of the power outage, 95 crews were working non-stop, combining local linemen with contractors from all over East Tennessee and four other states. The good news is that KUB received help from the Federal Emergency Management Agency in April, about 75 cents for every dollar spent on storm restoration. The utility hopes the federal government will come through again this time. | expected after Knoxville storms | Part Two

8: I can do all things through Christ who strengthens me. Philippians 4:13

9: Keith was on the job 18 consecutive days putting in 213 hours Standby 6/13 - 6/20 followed by Storm Restoration 6/21 - 6/30 | June 27, 2011

10: Week of Standby | 128 hours

11: 8:00p | Storm | 145.5 hours

12: June 21 Facebook Release

14: June 21 Facebook Release

15: Storm Restoration Efforts | June 2011

16: June 22 Facebook Release

19: June 22 Facebook Release

21: June 22 Facebook Release

22: June 22 Facebook Release

24: June 22 Facebook Release

25: June 23 Facebook Release

26: June 23 Facebook Release

27: June 24 Facebook Release

28: June 24 Facebook Release

29: June 25 Facebook Release

30: June 26 Facebook Release

33: June 27 Facebook Release

34: June 27 Facebook Release

38: June 28 Facebook Release

42: A Day to Give Thanks | June 29 Facebook Release

48: Customers showed gratitude to KUB crews in the field In June, KUB workers clocked 16 hour shifts for 9 days to restore power to a record 127,000 customers. At times it was frustrating for crew but they appreciated thanks from people they helped. On a clear day with open access, KUB crews can quickly complete their jobs. Conditions were different after a huge storm this June. "We were hearing on the radio that out of 199,000 power customers, 127,000 were in the dark," Steven Proffitt recalled. He said restoring power seemed slow considering how much work and how many hours crews were putting in. "We had worked ten or twelve hours on a back lot easement and we ended up getting two transformers on. Maybe equaled out to maybe four homes but I know those four homes were grateful when we left," Proffitt said. Customers expressed their gratitude. "I don't remember a job we worked where somebody didn't offer us something to drink or something to eat or just stopped to say hey we really appreciate what your guys are doing," he said. That even happened on Mackin Lane in Karns. It was a difficult job that took awhile to complete. However, then a customer brought them a hand written letter. "We hung that up in Department 63 so everybody could get a little bit of that Southern Hospitality on them as well," Proffitt said. The envelope reads, "To All KUB Workers, Thank You." And the return address is Miss Norma Jean King, who lives in Karns on Mackin Lane. The letter itself begins, "KUB workers, thank you for your relentless hours of service to help others when you and your families need help as well. Your dedication and knowledge to do what you do is awesome. I truly appreciate your abilities and to do them in all forms of weather always there for all of us..." Norma Jean King was without power for six days and thankful for the folks who restored it under extreme conditions. She signed her letter, "Truly thankful, Norma Jean."

49: "The friends we meet on the path of life make the trip worth while."

50: Keith Patterson's Crew WBIR coverage - August 19, 2011

52: It's The Little Things In Life That Matter

53: Life brings simple pleasures to us every day. It is up to us to make them wonderful memories

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