Happiness Guaranteed

We want you to love what you make with Mixbook. If something isn’t right with your order, our Happiness Guarantee is here to help.

If your order arrives with a printing, binding, or manufacturing defect, or is damaged during shipping, contact our Customer Happiness team within 90 days of delivery. Please include photos of the issue so we can help make it right with a reprint, credit, or refund, depending on the situation.

Because every Mixbook order is custom made, our guarantee doesn’t automatically cover issues related to choices made while creating or ordering your project, including:

• Low-resolution or poor-quality images
• Typos or misspellings
• Duplicate or missing images used/not used during creation
• Blank pages
• Design mistakes
• Product selections, such as orientation, size, cover type, or paper type
• Differences between colors on your screen and in print

We know mistakes happen, and we still want you to love what you made. If you notice one of these issues, reach out within 90 days of delivery and our Customer Happiness team will do their best to help.

Each Mixbook product is individually made by one of our professional printers, so you may notice small differences between prints of the same product, including slight variations in color or binding. These variations are a normal part of the printing process and aren’t covered by our Happiness Guarantee.

The Happiness Guarantee does not apply to digital-only purchases or gift cards.

Mixbook Returns

Every Mixbook product is personalized and made for you. If something isn’t right with your order, here’s how we can help.

Printing, binding, manufacturing defects, or shipping damage: Contact our Customer Happiness team within 90 days of delivery and include photos of the issue. We’ll make it right with a reprint, credit, or refund, depending on the situation.

Design and personalization concerns: Because Mixbook products are personalized, issues like low-resolution photos, spelling or grammatical errors, photo placement, duplicate photos, and other design choices aren’t eligible for return. Still, we want you to be happy with what you made. Reach out within 90 days of delivery and our Customer Happiness team will do their best to help.

In some cases, we may ask you to return your order.

Gift cards are non-refundable, and digital-only products are not eligible for returns.

How to Make a Return

Complete our Contact Us form within 90 days of delivery.

If a return is needed for a damaged or defective item, we’ll send you a prepaid return label.

Pack your item securely and attach the label.

Drop it off at an authorized shipping location.

Once we receive your return, we’ll process it within 10 business days.

Return Fees

For defective or damaged items, return shipping is free, there are no restocking fees, and we’ll cover any applicable international customs fees.

Refunds

Refunds are issued to your original payment method in USD or the local currency equivalent. We’re unable to refund a different payment method, but Mixbook credit may be available depending on the situation.

This policy applies everywhere Mixbook ships, including the United States, United Kingdom, Canada, Australia, and Europe.

Effective [08/26/2026]. This policy is subject to change.